SMS terms & conditions

SMS Terms & Conditions

Last updated: June 2026

In plain languageCalling a business and reaching its no-answer greeting is how you opt in to its text-back program. Consent is given directly to that business and is never shared with third parties for marketing. Message frequency varies; message and data rates may apply. Reply STOP at any time to opt out.

1. Overview

These terms govern the missed-call text-back messaging program (the “Program”) operated by local service businesses (each, a “Business”) using Toolbench. By texting with a Business through this Program, you agree to these terms.

2. How consent works

When you call a Business and the call is not answered, an automated voice greeting plays before any text-back is sent. The greeting tells you the Business will text you back to continue the conversation and that you may opt out at any time. The greeting always ends with this fixed, non-editable disclosure, spoken on every no-answer call:

“We'll text you back from this number to help. You'll get one text per missed call, and message frequency varies if you reply. Message and data rates may apply. Reply STOP anytime to opt out.”

Reaching this greeting is how you opt in to receive a text reply — consent is given directly to that Business for its own customer communications, and is never shared, sold, or transferred to any other business, affiliate, or third party for marketing or promotional purposes. No other opt-in method is used for this Program. A public reviewer summary of this consent flow is available at Missed-Call Text-Back Consent.

3. What you’ll receive

Conversational, customer-service messages only — never marketing or promotional content. Examples include a reply to your missed call, appointment scheduling and reminders, and answers to questions you asked. Message frequency varies based on your conversation with the Business; there is no fixed number of messages per month.

Message and data rates may apply.

4. Opting out and help

Reply STOPat any time to stop receiving messages from a Business. You’ll get one confirmation message and no further texts unless you opt back in. Reply HELP for help, or contact the Business directly.

5. No third-party sharing

Mobile opt-in data and message content are used solely to deliver the Program for the Business you contacted. This information is never sold, rented, or shared with other businesses, affiliates, or lead generators for their own marketing or promotional purposes. See our SMS Privacy Policy for full details on how mobile information is handled.

6. Contact

Questions about these terms? Contact support@toolbench.com.