SMS Privacy Policy

1. Overview

This SMS Privacy Policy explains how Toolbench and the local businesses that use Toolbench (each, a “Business”) handle mobile phone information in connection with text messaging, including missed-call text-back and related customer-service conversations.

2. No sale or sharing of mobile information

Mobile information will never be sold or shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent are not shared with any third parties for marketing. Information is used only to deliver the messaging service the customer engaged with the Business about.

3. How the messaging program works

When a customer calls a Business and the call is missed, the Business may reply by SMS to continue the conversation the customer started. These are conversational, customer-service messages — not marketing. Message frequency varies. Message and data rates may apply.

4. How we use information

Phone numbers and message content are used to respond to customer inquiries, schedule and confirm service, and provide customer support. We use service providers only to transmit and store these messages on our behalf, and they are not permitted to use the information for their own marketing.

5. Opting out

Customers can opt out of text messages at any time by replying STOP. After replying STOP, a customer will receive one confirmation message and no further texts unless they opt back in. Reply HELP for help, or contact the Business directly.

6. Contact

For questions about this policy or to request that your information be updated or deleted, contact us at support@toolbench.com.